Retour et Echange

<div><strong>1) Sales area</strong><br>Sales are <strong>exclusively for Algeria</strong>.</div>

<div><strong>2) Cosmetics & hygiene products (not exchangeable if opened)</strong><br>

For hygiene and safety reasons, <strong>cosmetics, skincare, makeup, and hygiene items are not returned or exchanged if they have been opened, unsealed, used, or tested</strong>.

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<div><strong>3) Returns accepted only if new and sealed</strong><br>A return may be accepted only if:</div>

<ul>

<li>the item is <strong>new</strong>, <strong>unused</strong>, <strong>unopened</strong>, with the <strong>seal intact</strong>,</li>

<li>the original packaging is in good condition,</li>

<li>the request is made <strong>before shipping the return</strong> and within the timeframe below.</li>

</ul>

<div><strong>4) Exceptions: wrong / damaged / defective</strong><br>

If you receive a <strong>wrong</strong>, <strong>damaged</strong>, or <strong>defective</strong> item, we may offer: <strong>replacement</strong>, <strong>exchange</strong>, or <strong>refund</strong> after verification.

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<div><strong>5) Reporting timeframe</strong><br>

Please contact us <strong>within 48 hours of delivery</strong> with photos/video (parcel + label + product).

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<div><strong>6) Return procedure</strong><br>Before returning anything, contact us:</div>

<ul>

<li>WhatsApp: <strong>00213541112105</strong></li>

<li>Email: <strong>contact@louzio.com</strong></li>

</ul>

<div>Include: <strong>order number + reason + photos/video</strong>.<br>No return will be accepted without <strong>prior approval</strong>.</div>

<div><strong>7) Return costs</strong></div>

<ul>

<li>If the issue is on our side (wrong item / confirmed defect / confirmed damage): <strong>covered as applicable</strong>.</li>

<li>Otherwise: <strong>paid by the customer</strong>.</li>

</ul>